FAQ

To register as member, there are two (2) methods. One is to download the apps via their Apple Apps Store or Android’s GooglePlay. In here, you will find the new button of POINTS then click and register from the mobile apps. Second, you can visit our official website , www.gdpoints.com and click REGISTER to reister yourself as member.

Yes, our OTP SMS do support overseas number. If you did not receive the SMS, kindly contact us.

Yes you can. No name or ID for verification purposes. We only need your mobile number to receive SMS for verification. Of course, you can use any proxy number, we are ok with it.

You can always recover your password from the website and app. Simply click the recover button and request for the OTP.

Kindly ensure that you had key in the correct mobile number. If you could not recieved, kindly contact our customer service

After you purchased the 4D number, you will find the points code or QR code image on the bet slip. You can collect the points by key in the 16 digits points code manually, or scan the QR from our mobile app.

Yes, currently we don’t allow for point collection from website, and it’s only can collect from our mobile app. Website is only open for new registration, login to check your account status, and to redeem prizes.

Due to many of our agents’ printers could not support the QR printing features, hence we will print the 16 digits code on the receipt, user can still manually key in the points. For agents who carry the new printer, then their receipt will have QR code image.

Simply open GDLotto official mobile app (please update if don’t see the GDPoints features), click the POINTS button, then select “COLLECT POINTS”, and enter the 16 digits code.

Our standard points code is 16 digits.

As per our study, one user will not buy more than 2 times per day. Hence, our policy is limit to 3 receipts per day.

The points code is valid for 3 days.

There is no limit to collect your points. We only limit on the total 3 receipts per day.

Our point collection structure is RM1 for 10 points.

You will earn 15 points for RM1.50. But your receipt is RM1.55, still you will only get 15 points instead of 15.5.

Please note that all the receipt can be claimed after 7pm at the corresponding draw date.

Every user is allowed to collect maximum 3 receipts daily, and each receipt validity period is maximum 3 days. This company rules and regulations as the GD Points is given FREE to the users for collect and redeem their preferred products and services.

There will be no expiration on the points

GD Points belongs to customer

Please check with your agent accordingly

Company is already given out 1000 FREE points upon successful registration, thus, user can ONLY collect points of maximum 2 receipts then.

Login to your account (either web or mobile app), browse through the product catalogue and click the redeem button. Then double confirm on the redemption details.

No, user is required to use full points to redeem all our prizes. We don’t accept cash plus points method for any of our redemption.

The delivery will normally take 1 to 2 days. All delivery works are given to the local courier company.

No, the points are only for prizes exchange, and it’s not exchangeable for cash.

No, the points are only use for loyalty purpose.

No, your points are not allowed to transfer to another user account.

Kindly close and restarat the GD Lotto App. If the problem still persists, kindly contact our customer service

It will take up to 5 days to process your request. If you still have not received them; kindly contact our Customer Service

At times, the product could not be redeeem due to shortage and not available at the moments. Once it is available, we will open again to redeem.

If you have this issues, do contact our Customer service and we will assist you on this.

You can login at official website gdpoints.com to check on the status.

Yes, there is a limit for mobile reload. One phone number can only redeem one mobile reload per day

No, Only one bill number only can redeem one bill payment per month